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## California Cryobank Privacy Policy

Effective date: February 24, 2026

### Contents of this policy

A. ABOUT THIS POLICY B. WHO IS ACCOUNTABLE FOR YOUR DATA? C. CHILDREN’S ONLINE PRIVACY D. WHAT DATA DO WE PROCESS AND WHY? E. HOW AND WHEN DO WE SHARE DATA WITH THIRD PARTIES? F. TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA (“EEA”) AND THE UK G. HOW LONG DO WE STORE PERSONAL DATA? H. HOW DO WE PROTECT YOUR PERSONAL DATA? I. YOUR RIGHTS J. STATE PRIVACY RIGHTS K. HOW DO WE TRACK AND COLLECT YOUR DATA USING COOKIES AND SIMILAR TECHNOLOGIES? L. HOW DO YOU OPT OUT OF EMAILS AND OTHER MARKETING COMMUNICATIONS? M. THIRD PARTY LINKS N. HOW TO CONTACT US O. COOPERSURGICAL GROUP

## A. ABOUT THIS POLICY

At California Cryobank, your privacy is our top concern. Please contact us any time with questions or comments about our privacy practices by emailing us at dpo@cooperco.com or by mail at the address listed in the "How to Contact Us” section.

In this Privacy Policy:

The terms "**California Cryobank**," "**CCB**," "**our**," "**we**," “**CCLS**” or "**us**" refer to California Cryobank, LLC and California Cryobank Stem Cell Services, as well as any officer, affiliate, director, employee, agent, or contractor of California Cryobank.

The terms "**you**," "**user**," "**client**," "**customer**," "**data subject**," and "**your**" mean any person using our products or services, or otherwise interacting with us (for example, using our website or phone calls with customer service representatives), unless a different privacy policy is displayed. This policy applies to both you and California Cryobank.

This Privacy Policy outlines when, why and how we collect, use and otherwise handle (collectively "**process**") personal data about you and other data subjects who use our products and services. "**Personal Data**" is any information relating to you, which can be used to personally identify you, either directly or indirectly.

We offer a range of websites and services, including those related to, but not limited to, providing donor semen, cryogenic preservation, and biostorage. We refer to all these services collectively, together with any other California Cryobank products, websites, and apps, as "**Services**" in this Privacy Policy.

We may process your Personal Data, as described in this Privacy Policy and as described when we collect data from you. Our Privacy Policy must be read along with our Website User Agreement and any other agreements or contracts that are relevant to the Services, which may include, as examples, but are not limited to, the CCB Purchase and Storage Agreement and the CCB Donor Consent Agreement. If the terms in the Website User Agreement conflict with the terms of this Privacy Policy, the terms of this Privacy Policy shall control.

We take your privacy very seriously and ask that you read this Privacy Policy carefully, as it contains important information about our processing of your Personal Data and your rights. If you provide us with Personal Data relating to another person (e.g. your spouse or partner), please ensure that you share this Privacy Policy with them and that they are happy for their Personal Data to be shared with us.

We may change this Privacy Policy from time to time to reflect any changes or proposed changes to our use of your Personal Data, or to comply with changes in applicable law or regulatory requirements.

Where you use our websites, we will process your Personal Data collected by using cookies in accordance with our Cookie Policy. Please refer to our Cookie Policy.

## B. WHO IS ACCOUNTABLE FOR YOUR DATA?

Except as otherwise noted, California Cryobank is the data controller of your Personal Data. We can be contacted at dpo@cooperco.com.

## C. CHILDREN’S ONLINE PRIVACY

California Cryobank does not knowingly collect data from children under 13, and in the European Economic Area (“EEA”) under 16. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, that parent or guardian should contact us. If we become aware that a child has provided us with personal information, we will delete such information from our files.

## D. WHAT DATA DO WE PROCESS AND WHY?

The types of information that we may collect from you, depending on how you interact with us (e.g. how you use our Services), and the purposes of processing, include:

### Data subject category: Clients

| Type of information | Purposes of processing | Legal basis of processing |
| --- | --- | --- | | <ul><li>Name</li><li>Address</li><li>Email address</li><li>Phone numbers</li><li>Login details such as your username and password</li><li>Security question & answer</li><li>Date of birth</li><li>Country of residence</li><li>Home address</li><li>Internet protocol (IP) address</li><li>Your signature when submitting agreements</li><li>Fertility clinic information</li><li>Billing information such as credit card or debit card information</li><li>Purchase history</li><li>Tax ID/VAT number (international clients only)</li><li>The dates and details of Services purchased, obtained or considered or other purchasing or consuming histories, details or tendencies</li><li>Information gathered from your transactions and interactions with us</li><li>Your online behavior and use of our websites</li><li>Procedure information pertaining to outcome of donor sperm vial use<ul><li>Embryos: Number of embryos created, date of creation, whether any medical concerns were identified, and request for further contact from the business</li><li>Pregnancy: Procedure that resulted in the pregnancy, number of vials used on the pregnancy attempt, date of procedure date, whether any medical concerns were identified, number of expected children, and expected due date</li><li>Pregnancy Outcome: Whether the pregnancy resulted in a birth or loss<ul><li>Birth: Date of birth, number of children by assigned gender, and whether any medical concerns were identified</li><li>Loss: Nature of the loss, the week of pregnancy in which the loss occurred, whether any medical concerns or physical abnormalities were identified during the pregnancy</li></ul></li></ul></li></ul> |